Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name, email address, and contact information
• Healthcare provider information and credentials
• Health insurance and benefits information
• Medical history and health records (with consent)
• Location data for provider matching
• Device information and usage analytics

1.2 Automatically Collected Information

We automatically collect certain information when you use our App:

• Device type, operating system, and app version
• IP address and general location information
• App usage patterns and preferences
• Crash reports and performance data

2. How We Use Your Information

We use your information to:

• Provide and improve our healthcare marketplace services
• Connect you with appropriate healthcare providers
• Process transactions and manage your account
• Send important notifications and updates
• Ensure platform security and prevent fraud
• Comply with legal and regulatory requirements
• Conduct research to improve healthcare outcomes

3. Information Sharing and Disclosure

3.1 Healthcare Providers

We may share relevant information with healthcare providers to facilitate your care, but only with your explicit consent.

3.2 Service Providers

We work with trusted third-party service providers who help us operate our platform. These providers are bound by strict confidentiality agreements.

3.3 Legal Requirements

We may disclose information when required by law, court order, or to protect the rights and safety of our users.

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive health data
• Secure data transmission using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• HIPAA-compliant data handling procedures

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Opt-out of non-essential communications
• Request data portability

5.2 Marketing Communications

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.

6. Health Information Privacy

We are committed to protecting your health information in accordance with applicable privacy laws, including HIPAA where applicable.

Your health information will only be used for legitimate healthcare purposes and will not be sold or used for marketing without your explicit consent.

7. Children's Privacy

Our App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Health information may be retained for longer periods as required by healthcare regulations.

10. Third-Party Links and Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or by email. Your continued use of the App after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@hayat.com
• Support: support@hayat.com
• Data Protection Officer: dpo@hayat.com
• Website: www.hayat.com